ABSTRACT
With the pandemic of COVID-19, the demand for Information Systems for the health sector increased. Investing in IS can be an effective strategy to reduce the risk of contagion and to improve medical and administrative decisions. The results found in this research were unanimous regarding the lack of user involvement in the system, the very low formal training, the impact on the quality and waste of information due to the lack of integration between systems and the high risk of their degradation. At a time when the whole society is apprehensive about how to deal with COVID-19 safely, technology is a fundamental ally in the development of alternatives, accelerating innovations. In the current moment of COVID-19, the only resource that manages to connect people to their needs is technology not only as a collaboration tool, but as an information system, reducing the gap and becoming a critical success factor. © 2021, Associacao Iberica de Sistemas e Tecnologias de Informacao. All rights reserved.